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sterilization
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filling
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Who we
are ?
Certification
Contact
Bioluz
Fiche d’enquête façonnage
ISO standards Customer’s expectations and satisfaction
CUSTOMER’S IDENTITY
Name of the establishment
*
Address
Phone
Contact name
*
Function
*
Mail
*
EXPECTATIONS
1) What are your suppliers selection criteria
Expertise
*
Yes
No
Price
*
Yes
No
Quality references GMP
*
Yes
No
Quality references ISO
*
Yes
No
If yes, which one ?
Others
SATISFACTION MEASURES
1) PURCHASE ORDER
Are you satisfied by the following of the phone calls :
Reception
*
Insufficient
Correct
Satisfactory
Product information
*
Insufficient
Correct
Satisfactory
Responsiveness
*
Insufficient
Correct
Satisfactory
Comment
2) DELIVERY
Does the delivery of your order suit your request :
Meeting with delivery schedules
*
Insufficient
Correct
Satisfactory
Comment
Quantities in accordance with your order
*
Insufficient
Correct
Satisfactory
Comment
Quality of secondary packaging : parcel – palet
Aspect
*
Insufficient
Correct
Satisfactory
Lisibility
*
Insufficient
Correct
Satisfactory
Comment
Clarity of attached documents
*
Insufficient
Correct
Satisfactory
Comment
QUALITY
Do you receive the certificate of analysis
*
Yes
No
Comment
Did you have any customer complaints about your products in the current year
*
Yes
No
Are you satisfied by the way your complaint were handled
Responsiveness
*
Insufficient
Correct
Satisfactory
Corrective actions
*
Insufficient
Correct
Satisfactory
Comment
DOCUMENTATION
Have you signed any of the following documents
Supply Agreement
*
Yes
No
Technical agreement
*
Yes
No
Would you like to make any changes
*
Yes
No
if so, which ones
CAPTCHA
Phone
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